Refund policy

At A.A WATSON & H.J WATSON, we love pets just as much as you do! We strive to ensure that every grooming brush, deshedding glove, and portable pet water bottle you purchase brings comfort to your furry companions and satisfaction to you. However, if a product isn't quite the right fit for your pet care routine, we are here to help make the return and refund process smooth and straightforward.

30-Day Happiness Guarantee

We offer a 30-day return window from the date your package is delivered. If 30 days have passed since delivery, unfortunately, we cannot offer you a full refund or exchange.

Return Eligibility & Condition

To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original condition, unused, unwashed, and undamaged.

  • Pet hygiene products (such as grooming brushes or deshedding gloves) must be free of excess pet fur, dirt, or debris upon return.

  • Water bottles must be drained, dry, and free of saliva or residue.

  • The item must be returned in its original packaging with all included accessories.

  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

  • Gift cards

  • Items marked as "Final Sale" or promotional clearance items

  • Products returned with visible signs of hygiene compromise or pet damage caused after delivery

How to Initiate a Return

  1. Contact our support team at [email protected] within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return (photos are appreciated if there is a defect).

  2. Once your request is approved, our team will send you specific mailing instructions and the return reference code.

  3. Securely pack your item(s) and ship them to our official return facility:

Return Address:

A.A WATSON & H.J WATSON

Attn: Returns Department

53 Lachlan Way, Bibra Lake, WA 6163, Australia

Note: Return shipping fees are the responsibility of the customer unless the product arrived damaged, defective, or incorrect due to our error.

Inspection & Refund Process

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed immediately back to your original method of payment. Please allow 5–10 business days for the credit to reflect on your statement, depending on your financial institution.

Damaged, Defective, or Incorrect Items

We take quality seriously. If your pet water bottle leaks upon arrival, or a grooming brush arrives broken, please contact us immediately at [email protected] with photos or videos of the issue. We will gladly send a replacement or issue a full refund at no extra charge to you.