Shipping policy

We know how excited you and your furry companions are to receive your pet products! We work diligently to ensure orders are packed safely and shipped promptly.

Shipping Rates & Tiers

We keep our shipping simple and affordable:

Order Value	Shipping Cost
Orders $10.00 USD and over	FREE Shipping
Orders under $10.00 USD	$5.99 USD Flat Rate

Processing & Handling Time

• Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

• Tracking: Once your order has shipped, you will receive an automatic email containing your tracking number and tracking portal link.

Estimated Delivery Times

Delivery timelines vary depending on your location:

• Standard Shipping: 7 – 15 business days

Please note: Unexpected custom checks, peak holiday logistics, or extreme weather conditions may occasionally cause minor transit delays beyond our control.

Address Accuracy

Please carefully review your shipping address prior to completing payment. We are not responsible for packages delivered to incorrect addresses provided by the customer during checkout. If you notice an error in your address, email [email protected] immediately so we can attempt to update it before dispatch.